1. SHIPPING FEES
1.1. £4.99 fee on orders under £100 (excluding bikes and large items)
1.2. FREE delivery on orders over £100 (excluding bikes and large items)
1.3. Bike delivery available within a 30-mile radius of our shop for a £60 delivery fee
2. DELIVERY
2.1. Where possible, we aim to despatch your goods within a "working day" of receiving your order. We will deliver goods ordered by you as soon as possible to the address you give us for delivery, within 30 days of your order except where we contact you to inform you of delays.
2.2. Where we inform you of delays, you will have the right to cancel your order or accept our revised projections for delivery.
2.3. We will inform you by email at the point when your goods are dispatched
2.4. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 30 calendar days of the delivery of the goods in question.
2.5. If you do not receive goods ordered by you within 30 days of our notification of dispatch, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days of our maximum delivery period of 30 days from the date on which we informed you that we had dispatched the goods.
2.6. You will be required to sign for goods in most circumstances.
2.7. You are required to check goods immediately upon receipt to check for signs of delivery damage and, where you believe damage has occurred, you must mark the delivery driver's paperwork to indicate that the goods are "damaged" or, where the goods are substantially damaged, refuse delivery completely and contact us immediately on 0113 2636212. It is very difficult for us to claim against our courier's insurance if you have signed to accept the goods.
3. CONTRACT OF SALE LIABILITY
3.1. If the goods we deliver are not what you ordered or are damaged or defective upon delivery or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 calendar days of the delivery of the goods in question, commencing the day after delivery.
3.2. If you do not receive goods ordered by you within 30 days of the receipt of the notification of dispatch, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 42 days of the receipt of the notification of dispatch.
3.3. If you notify a problem to us under condition 3.2, our only obligation will be, at your option:
3.3.1. to make good any shortage or non-delivery;
3.3.2. to replace or repair any goods that are damaged or defective; or
3.3.3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
3.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 2.3.3 above.
3.5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
3.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
4. CANCELLATION OF CONTRACTS FOR GOODS AND GOODS RETURNS POLICY - FOR CONSUMERS ONLY
4.1. This section applies to consumers only (and not to businesses or other organisations) who order goods
4.2. If you wish to cancel your order:
4.2.1. you can notify us by email to shop@woodrupcycles.com before we have dispatched the goods to you; or
4.2.2. where goods have already been dispatched to you, by notifying us in writing either at our registered address or by emailing shop@woodrupcycles.com in accordance with clause 6.3 below. A cancellation form will be included with your order.
4.3. You can change your mind and return goods you have ordered from us for any reason at any time within 14 calendar days of receipt commencing the day after receipt for a full refund or exchange, subject to the following;
4.3.1. You must inform us in writing of your cancellation, at our registered address or by emailing shop@woodrupcycles.com within 14 calendar days of your receipt of the goods or by completing and returning the standard cancellation form included with your order.
4.3.2. You must return the goods to us at your expense. Please see Clause 5 RETURN OF GOODS
4.3.3. You must take reasonable care of the goods whilst they are in your charge and to see they are received by us and not damaged in transit. Please see Clause 5 RETURN OF GOODS
4.3.4. You accept full responsibility for the goods until they are received by us, in a satisfactory condition and are therefore advised to employ a "signed for" and insured delivery service when returning goods. Please see Clause 5 RETURN OF GOODS
4.4. We will issue a refund of the purchase price of the goods and any associated standard initial delivery costs or an exchange credit as required within 14 days of receipt of the return goods. A deduction will have been made from your refund if we are required to collect goods from your premises equal to the cost of doing so or if the goods are returned in an unsatisfactory condition. Please see Clause 5 RETURN OF GOODS
6.5 The rights to return the goods to us as referred to in clause 6.3 will not apply in the following circumstances:
4.4.1. to any products that we have made or customised specifically for you
4.4.2. to any products that by their nature have a limited lifespan, such as flowers and fresh food
4.4.3. to any product where packaging seals have been broken where the seal is required to maintain the product.
4.4.4. The provisions of clause 4.5 do not affect your statutory rights
4.5. You may return goods for any of the following reasons for a full refund or exchange, at no additional cost however please note the time conditions applied in Clause 3 LIABILITY for faulty, damaged or incorrectly delivered goods;
4.5.1. Where goods arrive in a damaged or unsatisfactory condition. Please mark the delivery note when you sign for the goods to indicate that packaging is damaged or the goods are uninspected as this helps us to recover the cost of damage from our couriers.
4.5.2. Where goods are faulty.
4.5.3. You must still take reasonable care of the goods whilst they are in your charge even if they are damaged/faulty on delivery and inform us of the nature of the damage. Please see Clause 5 RETURN OF GOODS
4.5.4. If required, we will arrange collection of damaged/faulty goods at a mutually convenient time (daytimes, Monday to Friday)
4.6. Where a refund is due, we will make refund direct to the payment method you originally used for your purchase.
4.7. Your refund may be delayed or reduced if;
4.7.1. The goods are not received back from you in a timely fashion. We will process your refund within 14 days of receipt of the goods. Please see Clause 5 RETURN OF GOODS
4.7.2. We have to collect goods from you, in which case the cost of collection will be deducted from your refund. Please see Clause 5 RETURN OF GOODS
5. RETURN OF GOODS
5.1. When you change your mind and cancel the contract to buy as in Clause 4, please note:
5.1.1. that you will return our goods to us at your own expense
5.1.2. that you will return any additional related goods that may have been joint offers or associated gifts to us at your own expense
5.1.3. that you will return our goods to arrive with us, within 14 days of your notice of cancellation. Please see Clause 3.2
5.1.4. that whilst you have our goods in your charge, you will take good and reasonable care of them to maintain them in a fully saleable condition
5.1.5. that you will not use or attempt to fit/assemble the goods aside from your need to assess them for suitability.
5.1.6. that wherever possible, all product packaging is returned with the goods
5.1.7. that you will repackage the goods appropriately to ensure that they are received in a satisfactory condition by us at our registered address.
5.1.8. that you are advised to use an insured and signed for delivery service when returning the goods as you remain liable for them until received in a satisfactory condition.
5.2. Where goods have not been received by us and no proof of posting supplied within 14 days of your notice of cancellation we will:
5.2.1. Contact you to arrange to have our goods collected at a mutually convenient time during the following 14 calendar days (Saturday and Sunday are not working days)
5.2.2. Advise you of the cost of collecting our goods
5.2.3. Deduct the cost of collecting goods from you from any refund we might owe you. Please see Clause 4
5.2.4. not be liable to refund you if goods are not received back and no proof of postage, clearly stating our details is made available.
5.3. The conditions of the contract to return goods take effect as soon as we receive your written notice of cancellation.
5.4. If you receive Damaged or Faulty goods OR we deliver incorrect or substituted goods where the substituted item(s) were not agreed to prior to despatch:
5.4.1. we will arrange collection of goods at OUR expense at a mutually convenient time OR
5.4.2. you may return goods to us, and we will refund the cost of you doing so, however please check with us first as it is often cheaper for us to collect.